To the editor:
My wife and I booked a tour including round trip air out of Chicago. This was for a flight 6 months in the future. I then bought tickets from Hancock to connect with the Chicago flight.
Two months later the returning flight into Chicago changed its arrival time so that the flight back to Hancock was not possible. I changed the departure to a later time on the same day. This required a few key strokes on a computer for flight with almost all seats still available 4 months in the future. For this I was charged $440.
I called our local airline and after many attempts and much time I finally talked to a real person. She said in this case "I will get a refund." And to go online, go to this page, fill out this form, attach supporting documents, click send and I will get a reply in 24 to 48 hours. I waited 10 days. Got no response or confirmation. I called again and was told to go online and try again. After 14 days, nothing.
I then wrote a letter with all documents enclosed and sent it registered mail to "customer care." Laugh. A week later I got a form postcard saying I was denied.
Our airline is not "friendly," not responsive and seeks to penalize and punish their customers.
I will not "fly from home" if I can possibly avoid it. You have choices.